Cancellation policy

At astralis echo info tech private limited (“we,” “us,” “our”), we design megabaskets to bring thoughtfully chosen style directly to our users' (“you” or “your”) wardrobe. We understand that fashion choices can be spontaneous, and sometimes plans shift. If you wish to cancel an order, let us know before it’s shipped. Once your package enters the dispatch process, cancellations may no longer be accepted. Since our team prepares orders quickly and efficiently, early notice ensures a smoother process. Your freedom to change your mind matters, and we’re here to support it—gracefully and promptly.

Cancelling Made Simple   
To cancel an order, please contact us at astralisechoinfotechpvtltd8@gmail.com with your order number and any necessary details. This helps us identify and address your request quickly. If the order has not yet been packed or handed to our courier, it will likely qualify for cancellation. For orders with multiple items, partial cancellations may be considered, depending on the stage of processing. We’re committed to providing a process that is both flexible and fair to all.

Already Packed? Here's What Follows   
Once your order is packed and enters our shipping workflow, it becomes difficult to stop. Each item is carefully wrapped and moved swiftly, making cancellations post-dispatch nearly impossible. If a cancellation request comes in after the package has shipped, we recommend waiting for the delivery and then exploring eligible return options. Our team will walk you through the next best step if cancellation isn’t possible. We appreciate your understanding as we work to maintain high service standards and timely deliveries.

Your Refund After Cancellation   
If your cancellation is approved, your refund is initiated shortly after confirmation. The amount is returned to your original payment method, in line with our policy. Most refunds are processed without delay, though bank timelines may vary. In some cases—especially if payment verification is still underway—there may be a slight delay in initiating the refund. You’ll receive updates throughout, and our team remains available to clarify any concerns.

Assistance is Always Available   
Cancellations can feel confusing, and we’re here to make them simpler. Whether it’s a fresh cancellation request or a query about an existing one, reach out without hesitation. The sooner we hear from you, the quicker we can help. Our approach is rooted in clarity, open communication, and support at every step. Trends may shift, but your experience with us remains constant—reliable, respectful, and refined.