Return & Refund Policy
At astralis echo info tech private limited (“we,” “us,” “our”), we craft megabaskets as a destination where fashion finds its way to you effortlessly. We value the grace with which our users’ (“you” or “your”) select your wardrobe and strive to match it with equally thoughtful service. Although every piece is thoroughly inspected before shipping, we understand that rare instances of damage or defects may occur. If you notice any such issue, kindly connect with our support team within 48 hours of delivery. We're here to handle it with care and speed, so your style journey remains smooth and worry-free.
Easy Returns, Every Time
Need to return a product? We’ve designed our process to be simple and fair. Please initiate your return request within 48 hours of receiving your order to ensure swift resolution. Items must remain unused, unwashed, and in their original packaging with all tags and labels intact. In cases of incorrect items or defects, we’ll either send a suitable replacement or offer a refund—whichever works better for you. Once your return is approved, allow 5–7 business days for us to process your refund or exchange. Every returned product goes through a careful quality check before we take the next step.
Items That Cannot Be Returned
For hygiene and quality assurance reasons, some items are not returnable. This includes innerwear, socks, and swimwear - these items are excluded from returns under all circumstances. Products that have been customised (like monogrammed or altered items) are also not eligible for return unless they are found damaged or defective upon arrival. Final sale items or those purchased at a discounted rate are not eligible for return. Likewise, any product that shows signs of being used, worn, altered, or washed will not be accepted. These measures help us maintain high standards and protect all customers equally.
Who Pays for Return Shipping?
If an error has occurred from our side - like a faulty or incorrect item - we take full responsibility and cover the return shipping. However, if you choose to return an item due to personal preferences or a change of mind, the shipping costs will need to be borne by you. We recommend using a dependable courier service and ensuring the package is securely sealed to prevent any transit damage. If your return relates to a defective product, our support team will guide you through the process and share return instructions - at no additional charge.
Refunds You Can Rely On
Once we receive your returned item and it clears the inspection, we immediately begin the refund process. Every return is examined to confirm that it meets our return criteria. Approved refunds are issued within 5–7 business days from the time of this verification. Refunds are always made using the same payment method used during purchase. We’ll also notify you via email once your refund is complete. Our goal is to ensure transparency and uphold a fair return experience at all times.
Need Help? We're Here
Still have questions? Whether it’s about eligible products, return timelines, or how to initiate the process, we’re just one message away. Our customer care team is always ready to assist you with clarity and courtesy. Reach out to us at astralisechoinfotechpvtltd8@gmail.com, and we’ll be happy to guide you through anything related to returns, exchanges, or refunds. Because your confidence in us means everything, and we’re committed to making your fashion experience pleasant from start to finish.
