FAQs
When will my order be shipped?
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Can I change my shipping address after placing an order?
Once an order is processed, the shipping address cannot be modified. Please verify your address carefully at checkout to ensure its accuracy.
How long does delivery take?
Delivery typically occurs within 3–8 business days after dispatch, depending on your location. Delivery times may vary due to courier delays, peak seasons, or unexpected events.
What should I do if my order is delayed?
If your delivery exceeds the expected timeframe, please contact our support team for prompt assistance.
How do I start a return?
Simply head to our Returns page, enter your order details, and follow the steps. We’ll guide you through it.
What items are eligible for return?
Products must be unused, unwashed, with tags intact. Request returns within the return window from delivery. Worn, damaged, or altered items won't be accepted.
How do I know my return is approved?
Once your return is inspected and approved, along with refund details or exchange confirmation.
When will I receive my refund?
Refunds are issued within 5–7 business days after inspection and go to your original payment method.
Can I cancel my order after placing it?
Orders can be canceled only before processing or shipment. Once dispatched, cancellations aren’t possible. Returns may be requested if eligible.
Can I use multiple payment methods for one order?
Currently, we accept only one payment method per transaction. For a faster checkout experience, please use your preferred payment option.
Can I cancel one item from my order?
Yes, individual items can be canceled as long as they haven’t been packed or shipped. Visit your order summary to cancel specific products.
How will I know if my cancellation request was successful?
You will receive an notification confirmation once your cancellation request has been approved and processed.
